Shipping and Returns
Knitting Timeframes
Fruitchouli pieces are knitted to order, meaning your pieces will be shipped once they have been completed in our Australian knitwear studio.
On each product page above the add to cart button, the knitting timeframe for the piece is stated. By proceeding to checkout, you acknowledge and agree to the stated knitting timeframe. For most pieces, this is 5 to 10 business days commencing on the first business day after your order is placed.
If multiple items are ordered, your order will be shipped once the piece with the longest knitting timeframe is complete.
You will then receive a shipping notification with tracking details once your order has been dispatched.
Australian Orders
We offer complimentary express shipping on all Australian orders over $300 AUD.
For Australian orders under $300 AUD, a $20 AUD express shipping fee applies.
Once knitted, your order is delivered via Express Australia Post in 1–4 business days, depending on your address.
Prices include GST for Australian orders.
New Zealand Orders
We offer complimentary express shipping on all New Zealand orders over $350 NZD.
For New Zealand orders under $350 NZD, a $30 NZD express shipping fee applies.
Once knitted, your order is delivered via UPS Express Post in 4–7 business days, depending on your address.
Shipping prices do not include local import duties or taxes, which may apply to shipments to New Zealand.
International Orders - Outside of Australia and New Zealand
View International Shipping Rates Here
Complimentary express shipping is available on orders over the thresholds listed on our International Shipping Rates page.
Once knitted, your order is delivered via UPS Express Post or Australia Post International Express in 4–10 business days, depending on your address.
Shipping prices do not include local import duties or taxes, which may apply to shipments outside Australia. These charges are set by local authorities and are not the responsibility of the brand; they must be covered by the recipient.
If a parcel is refused due to unpaid duties or taxes, the customer is responsible for all associated costs, including postal charges, return shipping, and handling fees.
Shipping Conditions
Please ensure that all shipping details provided at checkout are accurate, as we cannot be held liable for delivery issues arising from incorrect or incomplete information.
If you notice an error in your details, please contact info@fruitchouli.com as soon as possible, and we will do our best to assist prior to dispatch.
You will receive an automated shipping confirmation email with tracking details once your order has been dispatched.
We work with trusted shipping providers and rely on their delivery confirmation systems. Once an order is marked as delivered by the carrier, we are unable to offer a replacement or reimbursement.
Fruitchouli Packaging
The shipping boxes, packing tape and shipping labels used are curbside recyclable and 100% at-home compostable.
More information about packaging and product end-of-life is available here.
Carbon Offset Shipping
Fruitchouli ensures all shipping is carbon offset through Australia Post (Australian deliveries) and UPS (international deliveries).
Cancellations
Due to our minimal waste ethos and the knit-to-order nature of Fruitchouli, we can only accommodate changes or cancellations within 12 hours of placing your order.
After this time, production begins and your order is considered final.
Please contact us at info@fruitchouli.com as quickly as possible if you have changed your mind.
Returns and Exchanges
All Fruitchouli pieces are knitted to order in our Australian studio. Each garment is made specifically for you, and for this reason, we do not accept returns for change of mind or incorrect orders.
We are happy to assist with sizing, fit, or bespoke options, prior to ordering.
In limited circumstances, we may be able to offer an exchange within 14 days of receiving your order. As each piece is produced on request, ordering multiple sizes to try and return is not possible. This approach allows us to avoid overproduction and minimise excess waste.
Bespoke knitwear pieces are final sale and are not eligible for exchange or refund.
Thank you for embracing the care and consideration that comes with made-to-order knitwear.
Please note that shipping fees are non-refundable, and customers are responsible for return and re-shipment costs where applicable.
Faults and Damages
In the unlikely event that your piece arrives with a fault or damage, please contact info@fruitchouli.com within 14 days of delivery.
Please include a brief description and photo of the issue. Once accessed, we will arrange a replacement, repair, or refund, as appropriate. A prepaid return label will be provided where a return is required. We ask that items are returned unworn, with tags attached, and in the original packaging where possible.
Contact
For all enquiries regarding an order, please email info@fruitchouli.com with your order number and the email address used to place your order.
