Privacy Policy
Privacy Policy
Fruitchouli is owned and operated by Knit Zero Pty Ltd, trading as Fruitchouli in Australia and internationally. At Fruitchouli we recognise and respect the importance of protecting your privacy, and understand that you have a right to know why we collect your personal data and what we do with it.
This Privacy Policy describes the type of information we collect from you, or that you may provide us, when you visit and use this website or interact with us through email, phone, post, SMS or social media, and how this information is used and shared.
By accessing and using this website you are acknowledging this Privacy Policy, our Terms and Conditions, and any other Fruitchouli policies. If you have concerns or questions regarding our policies, please email us at info@fruitchouli.com.
The Information We Collect
We only collect Personal Information necessary for the purposes described in this Privacy Policy.
Information You Provide to Us
When you sign up for our email list, place an order online, send us an email, register for an account or participate in any promotions and/or surveys, we collect contact details which may include:
- Name
- Date of birth
- Phone number
- Shipping and billing addresses
As part of your interaction with our website we may also collect account information, purchase history and payment or credit card information.
If you provide your postal address to receive the Fruitchouli Zine, we will only use it to send you printed editions. We will not use your postal address for marketing purposes.
Information That Is Collected Automatically
When you visit our website, the following information may be collected automatically:
- IP address of your device which may include geographical information
- Browser and device characteristics and operating system
- Language preferences
- Your interactions with our website, including dates and times
- The pages you accessed on our website
This information helps us to ensure you have the best experience on our site, and is collected using cookies and other similar technologies.
To find out more about cookies visit All About Cookies and our Cookies Policy.
Information from Third Parties
We may obtain personal information for marketing and other business purposes from third parties who can demonstrate that they have obtained the information in compliance with applicable laws.
We may also obtain information from publicly available sources.
Third parties may also collect information from our website via cookies and other technologies to deliver targeted advertisements to you, or provide us with analytical information about your visit to our website.
How We Use Your Information
We use your Personal Information for the following:
- Order fulfilment, confirmation and status
- To personalise online content and experiences for you
- To communicate products, promotions or other information to you
- To fulfil a contract we have entered into with you
- Where we need to comply with a legal or regulatory requirement
- To protect against malicious, fraudulent or illegal activity
How and When We Share Your Personal Information
Fruitchouli does not sell personal information to third parties, however we may share or disclose your information in the following situations:
- To financial and credit card institutions, billing providers and payment gateways to process your payments
- To our shipping providers in order to deliver your purchases
- To government bodies and regulators to comply with our legal obligations
- To other professional service providers that help us run our business
How We Secure and Store Your Personal Data
We implement physical, technical and administrative measures to safeguard your personal data. However, no information system can be guaranteed to be 100% secure.
We only retain personal data for as long as it is required by law, for our business purposes, to defend against potential legal claims, and to help prevent fraudulent activity.
Links to Other Websites
Our website contains links to other sites, including the Indigenous Literacy Foundation (ILF) which Fruitchouli is proud to support.
This link is provided so you can learn more about the ILF and your personal information is not shared with the ILF by using this link.
At Fruitchouli we want to be open and transparent about our efforts to reduce the environmental impact of our knitwear, and where possible we provide links for you to access more information about our yarns and other components of our pieces, and our supply chain. Your data is not shared or disclosed by us when you visit these sites.
Other external links on our website are also provided for you to access further information, for example regarding your rights to privacy (see links in this policy), and your personal information is not disclosed or shared by us when you visit those sites.
Your Rights
You have the right to request access to the personal information we collect from you, and ask us to correct any incorrect, outdated or misleading information.
If you have created an account on our website you can update your details at any time, or contact us at info@fruitchouli.com.
If you would like to discuss or exercise your rights, please contact us at info@fruitchouli.com.
Please note there may be situations where we will not be able to comply with your request due to our legitimate interests or legal obligations.
Additional Information for EU Residents
Under the General Data Protection Regulation (GDPR) in your region you have the following additional rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
For more information go to General Data Protection Regulation (GDPR)for EU residents.
Additional Information for Californian Residents
- The right to know about the personal information a business collects about you and how it is used and shared
- The right to delete personal information collected from you (with some exceptions)
- The right to opt-out of the sale or sharing of your personal information
- The right to non-discrimination for exercising your rights
- The right to correct inaccurate personal information
- The right to limit the use and disclosure of sensitive personal information
For more information go to California Consumer Privacy Act (CCPA)
Additional Information
For more information go to Office of the Australian Information Commissioner (OAIC) for Australian residents.
For more information go to The Information Commissioner's Office for UK residents.
Complaints
If you have questions or concerns about this Privacy Policy or the use of your Personal Information please contact us at info@fruitchouli.com.
If you have a complaint regarding privacy, please get in touch and we will investigate your concerns. We will endeavour to investigate and respond to your complaint within 30 days.
If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC) (for Australian residents), or the local regulator in your jurisdiction.
Changes to Our Privacy Policy
This policy may be updated in order to reflect changes to our business practices, or legal and regulatory requirements.
This Privacy Policy was updated in October 2025.
