Shipping
Knitting Timeframes
Fruitchouli pieces are knitted to order and shipped once completed in our Australian studio.
The knitting timeframe for each piece is stated on each product page above the add to cart button. For most pieces, this is 5 business days commencing on the first business day after your order is placed.
If multiple items are ordered, your order will be shipped once the piece with the longest knitting timeframe has been completed.
Australian Orders
We offer complimentary express shipping on all Australian orders over $300 AUD.
For Australian orders under $300 AUD, a $20 AUD express shipping fee applies.
Once knitted, your order is delivered via Express Australia Post in 1–4 business days, depending on your address.
Prices include GST for Australian orders.
International Orders
Complimentary express shipping is available on orders over the thresholds below. Orders below these thresholds are charged the listed shipping cost.
Once knitted, your order is delivered via UPS Express or DHL eCommerce. Delivery times vary by destination.
| Location | Delivery Time | Shipping Cost | Free Shipping Over | Duties & Taxes |
| New Zealand | 3–5 business days | 30 NZD | 400 NZD | Paid at checkout |
| Canada | 6–9 business days | 35 CAD | 550 CAD | Paid at checkout |
| Europe (EU)¹ | 4–10 business days | 25 EUR | 350 EUR | Paid at checkout |
| Hong Kong | 4–7 business days | 200 HKD | 3,000 HKD |
Paid at checkout |
| Japan | 4–7 business days | 4,000 JPY | 65,000 JPY |
Paid at checkout |
| Singapore | 4–7 business days | 35 SGD | 550 SGD |
Paid at checkout |
| United Kingdom | 4–6 business days | 20 GBP | 300 GBP | Paid at checkout |
| United States | 4–8 business days | 30 USD | 400 USD | Paid at checkout |
| Rest of World | 6–15 business days | 40 AUD | 600 AUD | Payable on delivery |
For destinations where duties and taxes are paid at checkout, the order total is inclusive of all applicable duties and taxes. No additional duties or taxes will be payable upon delivery.
For all other destinations, applicable duties, taxes or fees are payable by the recipient upon delivery and are not included at checkout.
If a parcel is refused, the customer is responsible for all associated costs, including return shipping and handling fees. Fruitchouli is not responsible for delays caused by customs clearance.
¹Customers in non-Euro EU countries (Bulgaria, Czechia, Denmark, Hungary, Poland, Romania, Sweden) will be charged in EUR.
Iceland, Liechtenstein, Norway and Switzerland fall under Rest of World rates and may be subject to applicable duties, taxes or fees.
Shipping Conditions
Ensure that all shipping details provided at checkout are accurate, as we cannot be held liable for delivery issues arising from incorrect or incomplete information.
If you notice an error in your details, please contact info@fruitchouli.com as soon as possible. We will do our best to assist prior to dispatch.
You will receive a shipping notification with tracking details once your order has been dispatched.
Once an order is marked as delivered by the carrier, we are unable to offer a replacement or reimbursement.
Fruitchouli Packaging
Your knitwear arrives in a reusable storage sleeve made from organic cotton, designed for long-term knitwear storage. Each sleeve is made in our Australian studio and is fully biodegradable, including the button.
All shipping packaging is curbside recyclable and home compostable.
More information about packaging and circularity is available here.
Carbon Offset Shipping
All shipments with Australia Post and UPS Express are carbon offset.
Contact
For all enquiries regarding an order, please email info@fruitchouli.com with your order number.
