Shipping
Knitting Timeframes
Fruitchouli pieces are knitted to order and shipped once completed in our Australian studio.
The knitting timeframe for each piece is stated on each product page above the add to cart button. For most pieces, this is 5 business days commencing on the first business day after your order is placed.
If multiple items are ordered, your order will be shipped once the piece with the longest knitting timeframe has been completed.
Australian Orders
We offer complimentary express shipping on all Australian orders over $300 AUD.
For Australian orders under $300 AUD, a $20 AUD express shipping fee applies.
Once knitted, your order is delivered via Express Australia Post in 1–4 business days, depending on your address.
Prices include GST for Australian orders.
International Orders
Complimentary express shipping is available on orders over the thresholds listed on our International Shipping Rates page.
Once knitted, your order is delivered via UPS Express in 4–10 business days, depending on your address.
Prices do not include local import duties or taxes, which may apply depending on your location and order value. These charges are set by local authorities and are not the responsibility of the brand. They are payable by the recipient.
If a parcel is refused due to unpaid duties or taxes, the customer is responsible for all associated costs, including return shipping and handling fees.
Delays due to customs are not the responsibility of Fruitchouli.
View International Shipping Rates Here
Shipping Conditions
Ensure that all shipping details provided at checkout are accurate, as we cannot be held liable for delivery issues arising from incorrect or incomplete information.
If you notice an error in your details, please contact info@fruitchouli.com as soon as possible. We will do our best to assist prior to dispatch.
You will receive a shipping notification with tracking details once your order has been dispatched.
All orders require a signature on delivery.
Once an order is marked as delivered by the carrier, we are unable to offer a replacement or reimbursement.
Fruitchouli Packaging
Your knitwear arrives in a reusable storage sleeve made from organic cotton, designed for long-term knitwear storage. Each sleeve is made in our Australian studio and is fully biodegradable, including the button.
All shipping packaging is curbside recyclable and home compostable.
More information about packaging and circularity is available here.
Carbon Offset Shipping
All shipments are carbon offset through Australia Post and UPS.
Contact
For all enquiries regarding an order, please email info@fruitchouli.com with your order number.
