Terms and Conditions
These Terms and Conditions outline how we work together when you purchase Fruitchouli knitwear and your use of fruitchouli.com. By visiting our website or placing an order, you agree to these terms. These terms outline your rights and obligations, and include conditions, limitations, and exclusions that may apply.
Returns and Exchanges
We accept returns for exchange, store credit or refund to the original payment method within 14 days of delivery or collection. Bespoke pieces are final sale and cannot be returned or exchanged.
Each Fruitchouli piece is knitted to order rather than produced as excess stock. We ask that you consider your purchase carefully and we are happy to assist with sizing, fit and other questions before you order.
Orders placed for the purpose of trying multiple sizes are not eligible for return.
Returned knitwear must be unworn, with all tags attached and returned in its original reusable storage sleeve. All returns are inspected before an exchange, store credit or refund is issued. Please take care to confirm your garment meets these return standards before shipping to avoid disappointment.
Return shipping costs are the responsibility of the customer. For exchanges, re-shipment costs are also the responsibility of the customer. Original shipping charges are non-refundable. The item remains your responsibility until it is received by us.
To proceed with a return, please email us at info@fruitchouli.com within 14 days of delivery or collection, quoting your order number.
Bespoke Orders
Bespoke orders are subject to an $80 AUD design and development fee, charged in addition to the retail price of the garment. Full payment is required at the time of ordering.
Measurements provided are used as a guide and may be adapted to suit the nature of knitted fabric and construction.
Once payment is received, bespoke knitwear will be manufactured within 20 business days.
Bespoke pieces are made to order and are final sale. They are not eligible for return, exchange or refund.
Knitting Timeframes, Production and Dispatch
Fruitchouli pieces are knitted to order. Your order will be shipped once it is completed in our Australian studio.
The knitting timeframe for each piece is stated on each product page above the add to cart button. For most pieces, this is 5 business days commencing on the first business day after your order is placed.
If multiple items are ordered, your order will be shipped once the piece with the longest knitting timeframe has been completed.
You will receive a shipping confirmation with tracking details once your order has been dispatched. Production delays may occasionally occur.
Payment
Orders must be paid in full at the time of purchase using the secure checkout provided on our website. Payments are processed by third-party payment gateway providers (“Payment Providers”). By completing a transaction, you agree to the terms, policies, and legal requirements of the relevant Payment Provider.
Prices are displayed in different currencies depending on your shipping destination, and the currency applied to your order will be confirmed at checkout.
For security, Fruitchouli does not store payment details on our servers. Any charges, conversion fees, or penalties applied by your bank or payment provider are your responsibility. Fruitchouli is not responsible for any delays or issues caused by your payment provider during processing.
Shipping
Estimated delivery timeframes and courier options are outlined at checkout. Full details of our shipping and returns policy are available here. For international orders, current flat-rate shipping charges and thresholds are listed here.
International orders may also be subject to duties and taxes imposed by the destination country; these charges are the responsibility of the customer. Fruitchouli is not responsible for delays caused by customs clearance.
We work with trusted shipping providers and rely on their delivery confirmation systems. Once an order shows as delivered, we are unable to offer reimbursement or replacement.
Order Cancellations and Amendments
As Fruitchouli knitwear is made to order, we can only accommodate changes or cancellations within 12 hours of placing your order.
Please contact us at info@fruitchouli.com as soon as possible if you have changed your mind.
Welcome Offer
Only applicable on full-price items and cannot be used in conjunction with any other offers or promotions. Valid for one use per customer within 12 months of issue. Excludes bespoke orders and shipping costs. Must be used at checkout and cannot be applied to a completed order. Fruitchouli reserves the right to withdraw or modify this offer at any time.
Product Faults
If your piece arrives with a fault or damage, please contact info@fruitchouli.com with your order number, a description of the issue and photographs where possible. We will assess the item and arrange a repair, replacement or refund where appropriate.
A prepaid return label will be provided where a return is required for pieces with faults or damages. We ask that items are returned in their original packaging where possible.
If you believe an item purchased from fruitchouli.com is faulty, you may have the right to receive a repair, replacement or refund under Australian Consumer Law.
The following conditions will not be considered product faults under any circumstances:
- Product damage, shrinkage or felting due to washing or handling an item in a way other than specified on the product care label and our online care guides.
- Damage to products caused during storage by insects.
- Damage due to regular wear and tear.
- Colour transfer to and from other garments.
Please follow our Care Guide on how to care for your Fruitchouli knitwear.
If you believe an item you have purchased from fruitchouli.com is faulty, please contact us immediately at info@fruitchouli.com.
Shipping Damage
If you believe an item purchased from fruitchouli.com has been damaged during shipping, you may have the right to receive a repair, replacement or refund under Australian Consumer Law.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Full details of your consumer rights may be found at ACCC.
Warranty and Liability
Fruitchouli is not responsible for any indirect or consequential loss arising from the use of our products or website. While we take care to maintain this website, we do not guarantee it will always be error-free or uninterrupted. Nothing in these terms excludes or limits rights that cannot be excluded under Australian Consumer Law.
Privacy
Your personal information is handled in accordance with our Privacy Policy. By placing an order, you consent to this use.
Copyright and IP
All content on fruitchouli.com, including but not limited to text, images, graphics, logos, trademarks, and design elements, is the property of Fruitchouli (Knit Zero Pty Ltd) or our licensors. Nothing in these Terms grants you the right to reproduce, distribute, or exploit this content without our prior written permission. You may use the site for personal, non-commercial purposes only.
Company Information
Fruitchouli is owned and operated by Knit Zero Pty Ltd and trades as Fruitchouli in Australia and internationally.
Postal Address: Wurundjeri Country, PO Box 9, Kallista VIC 3791, Australia
Business Address: Wurundjeri Country, 45 Grantulla Road, Kallista VIC 3791, Australia
Email: info@fruitchouli.com
Phone: +61 447 157 973
ACN: 657 209 277
Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.
