Terms and Conditions

These Terms and Conditions outline how we work together when you purchase Fruitchouli knitwear and your use of fruitchouli.com. By visiting our website or placing an order, you agree to these terms. These terms outline your rights and obligations, and include conditions, limitations, and exclusions that may apply.

Made To Order and Bespoke Knitwear

All Fruitchouli pieces are knitted to order. This means they are created just for you, and for that reason we are unable to accept returns. We want you to feel completely confident in your choice, so please reach out before ordering and we will be glad to guide you through sizing and fit, or discuss our bespoke options.

In certain situations we may be able to offer an exchange, but we ask that you choose carefully. Because each garment is made on request, ordering several sizes to try on and return is not possible. This ensures we prevent overproduction and minimise excess waste.

Thank you for embracing the care and consideration that comes with made-to-order knitwear.

Knitting Timeframes, Production & Dispatch

All Fruitchouli pieces are knitted to order in our Australian knitwear studio. Production times are specified on each product page and confirmed again before checkout. Production begins the next business day after purchase. For most pieces this is 5–10 business days. If multiple items are ordered, your order will be shipped once the piece with the longest knitting timeframe is complete.

You will receive a shipping confirmation with tracking details once your order has been dispatched. Production delays may occasionally occur.

Payment

Orders must be paid in full at the time of purchase using the secure checkout provided on our website. Payments are processed by third-party payment gateway providers (“Payment Providers”). By completing a transaction, you agree to the terms, policies, and legal requirements of the relevant Payment Provider.

Prices are displayed in different currencies depending on your shipping destination, and the currency applied to your order will be confirmed at checkout.

For security, Fruitchouli does not store payment details on our servers. Any charges, conversion fees, or penalties applied by your bank or payment provider are your responsibility. Fruitchouli is not responsible for any delays or issues caused by your payment provider during processing.

Shipping

Estimated delivery timeframes and courier options are outlined at checkout. Full details of our shipping and returns policy are available here. For international orders, current flat-rate shipping charges and thresholds are listed here.

International orders may also be subject to duties and taxes imposed by the destination country; these charges are the responsibility of the customer. Fruitchouli is not responsible for delays caused by customs clearance.

We work with trusted shipping providers and rely on their delivery confirmation systems. Once an order shows as delivered, we are unable to offer reimbursement or replacement.

Order Cancellations and Amendments

As all pieces are knitted-to-order, changes or cancellations must be requested within 12 hours of placing your order. After this time, production will have begun and we cannot guarantee modifications.

Product Faults

In the unlikely event that your piece arrives with a manufacturing fault or damage, please contact info@fruitchouli.com within 14 days of delivery.

Include a description and photo of the issue, and we will arrange a replacement, repair, or refund. A prepaid postage label will be provided for your return. Where possible, we kindly ask that you reuse the original packaging.

If you believe an item purchased from fruitchouli.com is faulty, you may have the right to receive a repair, replacement or refund under Australian Consumer Law.

The following conditions will not be considered product faults under any circumstances:

Product damage, shrinkage or felting due to washing or handling an item in a way other than specified on the product care label and our online care guides.
Damage to products caused during storage by insects.
Damage due to regular wear and tear.
Colour transfer to and from other garments.

Please follow our Care Guide on how to care for your Fruitchouli knitwear.

If you believe an item you have purchased from fruitchouli.com is faulty, please contact us immediately at info@fruitchouli.com.

Shipping Damage

If you believe an item purchased from fruitchouli.com has been damaged during shipping, you may have the right to receive a repair, replacement or refund under Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Full details of your consumer rights may be found at ACCC.

Warranty & Liability

Fruitchouli is not responsible for any indirect or consequential loss arising from the use of our products or website. While we take care to maintain this website, we do not guarantee it will always be error-free or uninterrupted. Nothing in these terms excludes or limits rights that cannot be excluded under Australian Consumer Law.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By placing an order, you consent to this use.

All content on fruitchouli.com, including but not limited to text, images, graphics, logos, trademarks, and design elements, is the property of Fruitchouli (Knit Zero Pty Ltd) or our licensors. Nothing in these Terms grants you the right to reproduce, distribute, or exploit this content without our prior written permission. You may use the site for personal, non-commercial purposes only.

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