Returns and Exchanges
Cancellations
As Fruitchouli knitwear is made to order, we can only accommodate changes or cancellations within 12 hours of placing your order.
Please contact us at info@fruitchouli.com as soon as possible if you have changed your mind.
Returns and Exchanges
We accept returns for exchange, store credit or refund to the original payment method within 14 days of delivery or collection. Bespoke pieces are final sale and cannot be returned or exchanged.
Each Fruitchouli piece is knitted to order rather than produced as excess stock. We ask that you consider your purchase carefully and we are happy to assist with sizing, fit and other questions before you order.
Orders placed for the purpose of trying multiple sizes are not eligible for return.
Returned knitwear must be unworn, with all tags attached and returned in its original reusable storage sleeve. All returns are inspected before an exchange, store credit or refund is issued. Please take care to confirm your garment meets these return standards before shipping to avoid disappointment.
Return shipping costs are the responsibility of the customer. For exchanges, re-shipment costs are also the responsibility of the customer. Original shipping charges are non-refundable. The item remains your responsibility until it is received by us.
To proceed with a return, please email us at info@fruitchouli.com within 14 days of delivery or collection, quoting your order number.
Faults and Damages
If your piece arrives with a fault or damage, please contact info@fruitchouli.com with your order number, a description of the issue and photographs where possible. We will assess the item and arrange a repair, replacement or refund where appropriate.
A prepaid return label will be provided where a return is required for pieces with faults or damages. We ask that items are returned in their original packaging where possible.
Your rights under Australian Consumer Law also apply.
