Returns and Exchanges
Cancellations
As Fruitchouli knitwear is made to order, we can only accommodate changes or cancellations within 12 hours of placing your order.
Please contact us at info@fruitchouli.com as soon as possible if you have changed your mind.
Returns and Exchanges
We accept returns for exchange, store credit or refund to the original payment method within 14 days of delivery or collection. Exchanges are subject to availability. For international orders, we offer store credit or refund rather than exchange. Bespoke pieces are final sale and cannot be returned or exchanged.
Orders placed for the purpose of trying multiple sizes are not eligible for return.
Returned knitwear must be unworn, with all tags attached and returned in its original reusable storage sleeve. All returns are inspected before an exchange, store credit or refund is issued.
Customers are responsible for return shipping costs, including items returned for exchange. For Australian exchanges, Fruitchouli covers the cost of shipping the replacement item. Original shipping charges are non-refundable, except where required by law. Returned items remain your responsibility until received by Fruitchouli.
To proceed with a return, please email us at info@fruitchouli.com within 14 days of delivery or collection, quoting your order number.
Duties and Taxes
Duties and taxes paid at checkout on international orders are non-refundable on returns, unless required by applicable law. Any duties, taxes or fees paid on delivery are paid directly to the courier or customs authority and cannot be refunded by Fruitchouli.
For Australian orders, GST is included in any refund.
Faults and Damages
If your piece arrives with a fault or damage, please contact info@fruitchouli.com with your order number, a description of the issue and photographs where possible. We will assess the item and arrange a repair, replacement or refund where appropriate.
A prepaid return label will be provided where a return is required for pieces with faults or damages. We ask that items are returned in their original packaging where possible.
Your rights under Australian Consumer Law also apply.
