Shipping policy
Prices include GST for Australian orders.
International orders do not include local import duties or taxes, which may apply depending on your location and order value. These charges are set by local authorities and are not the responsibility of the brand. They are payable by the recipient.
If a parcel is refused due to unpaid duties or taxes, the customer is responsible for all associated costs, including return shipping and handling fees.
Delays due to customs are not the responsibility of Fruitchouli.
For detailed delivery information and shipping rates, please see our Shipping & Returns page.
Knitting Timeframes
Fruitchouli pieces are knitted to order. Your order will be shipped once it is completed in our Australian studio.
The knitting timeframe for each piece is stated on each product page above the add to cart button. For most pieces, this is 5 to 10 business days commencing on the first business day after your order is placed.
If multiple items are ordered, your order will be shipped once the piece with the longest knitting timeframe has been completed.
Shipping Conditions
Ensure that all shipping details provided at checkout are accurate, as we cannot be held liable for delivery issues arising from incorrect or incomplete information.
If you notice an error in your details, please contact info@fruitchouli.com as soon as possible. We will do our best to assist prior to dispatch.
You will receive a shipping notification with tracking details once your order has been dispatched.
All orders require a signature on delivery.
Once an order is marked as delivered by the carrier, we are unable to offer a replacement or reimbursement.
